Your counter personnel tried to tell me I needed all new struts when he knew that was not the case. I told him their was a sound coming from the outside rear passenger side of the car and it MIGHT be the struts, When I came back he had the paper work for all 4 wheel struts $1,100.00. he also said the sound was in the front on the car which was NOT the case. I am 57 yrs old and I usually do my own wrenching but I thought I found a honest shop because I have had my cars worked on here before. I then asked to talk to the mechanic he stated and I quote I saw nothing wrong with your struts but the sound in the BACK of your car I could not figure out what that noise was. The mechanic was honest but the counter personnel tried to sell me the front struts by telling me the noise came from the front of the vehicle which were the most exspensive. You charged me 55.00 dollars and tried to rip me off of 1,100.00. I looked at the car for about 20 minutes myself and saw that the REAR shock mount had rusted and broke off that was the noise and problem I then took it to Midas and they are going to fix the problem for 250.00. Your counter person should be fired for being dishonest unless that is how they are trained he will deny this issue but look closely at his facial expressions and body language and you will agree with my opinion.
Todd, I'm sorry you had a less than desirable experience at inMOTION. That is certainly not what we like to hear. I researched what I could about your visit and spoke to the technician and the advisor. The vehicle was dropped off at night with a concern on the envelope stating "passenger rear struts" with no mention of a noise. We dropped the ball by not calling to ask you specifically what the problem was you were experiencing, instead opting to have a technician inspect it and he missed the broken part. The encounter went downhill after the decision not to call to get all the information was made. That is not our normal practice and we are not dishonest. Our employee made a bad decision for which he has been counseled on. As for suggesting shock and struts, the industry recommendation for maintenance replacement is 7 years/70,000 miles for maximum ride control, comfort and stability, however they should not have been recommended as a fix without verifying a failed part. I will be sending you a check for the invoice total you paid since our procedure was not followed. Thank you for bringing this to my attention, you have been a valued customer in the past and I sincerely hope you will give us a second chance.
- inMOTION Auto Care