Made appointments for oil changes on 2 vehicles. After picking up the first vehicle after the oil change I noticed fluids leaking. The plugs to the front and rear differential were left loose from their inspection. Stopped back by and they didn’t seem concerned at all about the levels since it had been leaking. When picking up the second car I was told we needed a tire rotation and new tires ASAP even though there is plenty of tread left on them. I feel like they were trying to take advantage of someone they thought knew nothing about vehicles. I can defiantly find somewhere better to get routine services done.
Thanks for the feedback Sarah. We apologize if the differential plugs were loose and for any inconvenience it may have caused - we appreciate that you brought it back for us for correction. The fluid levels were full and there were no signs of leaking from the differentials. The fluid that you are seeing was noted on your inspection and shown to you while your vehicle was on the hoist. This 2001 truck is in very good shape however it's not uncommon for vehicles with excess of 200,000 miles to have some seepage or leaking from the engine. During the inspection on your Subaru, we did notate that all four of your tires were at 4/32" and at 4/32" we do recommend drivers start planning for replacement. This is a budgetary consideration for most customers and many prefer the heads up for an upcoming expense. Your tires, when new, originally had 9/32" tread depth, with the wear bars at 2/32". When picking up your vehicle, you mentioned that the tires were for summer use only and our techs should have known that - less than 1/2 of 1% of our customers use different tires for summer and winter, due to the rarity of this practice, most consumers will volunteer this information. With that said, unfortunately we just don't have the time to look up each tire model to see if is for summer use only and then verify with the driver that they only use them in the summer. Our mission is to provide information to our customers so they can make educated decisions on how to maintain and repair their vehicles. Based on the quality information we provide, we do not want or need to use high pressure sales tactics at inMOTION Auto Care. What they do with that information is entirely up to each individual customer.
- inMOTION Auto Care