Lincoln auto repair

I’ve always been very happy/satisfied with InMotion Auto - very knowledgeable and first class customer service.

During my visit to get an oil change on May 16, one of the recommendations they gave me was to get the tires replaced. The tires that were on my car were 7 years old, and I agreed that it was a good idea to get new tires before another winter. The brand they recommended was BF Goodrich. I initially was going to try to save money by getting a cheaper brand, but they cautioned me that cheaper brand tires wear out faster. The cost of the new tires + alignment ended up being over $900. I can't believe good tires cost that much these days, but I suppose it was worth it if I can get 7 years out of these tires. I took my car in at 7:30 AM and I got it back a little after 11 AM. They sent me a text message when my car was done. I am scheduled to take my car in on Nov 20 to have some more work done.

Great work and very professional. They were great at communicating and listened to my needs.

Smooth

Great service. They are very thorough and addressed all my issues.

Thank you for the gift card

I was very pleased with the people and service. Repairs were done as explained and in the promised timeframe. The coffee and popcorn were great also.

Sadly, my car was towed to this shop. My car had ‘died’ on O St near this shop on a Saturday pm. 1. A $150 diagnostic fee was charged which is not applied to service. 2. It’s a busy place. Originally I was told that they would not get to the car probably until the following Tuesday. Luckily I heard back from them on Friday. Still not sure what was wrong. Not sure what the diagnostic showed. I thought the shops had a way to narrow down what’s wrong with their computerized program. I was told they would need at least three more hours to figure it out. Not sure if the ignition switch or what. Though I was told it was probably from an automatic starter that I had put in a year ago. So after apparently tearing much of the car apart, they concluded that it was the automatic starter and disconnected that. I was charged close to $600! The customer service was good, I will not use this place for future automotive needs.