I wanted to like this place after reading the ratings. But a couple of things make me hesitate to go back. First, I dropped my car off in the early morning for a tune-up and a diagnostic for a non-working horn. 8 hours should have been enough time for such a service, and I needed my car after work. But after 8 hours all I had to show for it was a $150 diagnostic bill with no actual work done on the car, because the tech hadn't even started the tune-up when I got off work. Also, I didn't appreciate John the service advisor, who kept trying to shut me down when I had questions about the $1100 quote for the faulty horn. He talked to me like I was a fool for asking reasonable questions about the charge. $1100 is a lot of money. Don't patronize your customers when they hesitate at the cost. I'm not planning on going back to complete the job. I'm sure there are places that can do it in a prompt and professional manner and without condescension.
Karen, thank you for your feedback. We apologize for the disappointing experience you had with us. Providing excellent customer service is our priority, and your concerns will be addressed with our team. We understand your frustration with the delay and lack of communication. We strive to provide transparent information and will look into the issues you mentioned. We value your business and would like the opportunity to make things right. Please reach out directly to discuss how we can improve your experience.
- inMOTION Auto Care